Privacy Policy

Last updated: December 2025

Northern ReLoved (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit northernreloved.ca (the “Site”), create an account, make a purchase, participate in the ReLoved Credits program, or otherwise interact with our services.

By using our Site or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

Information You Provide Directly

  • Account Information: Name, email address, phone number, and password when you create an account
  • Order & Payment Information: Shipping address, billing address, and transaction details (payment processing is handled by third-party providers; we do not store full payment details)
  • ReLoved Credits Information: Pickup or drop-off details, item submission information, and credit activity
  • Communications: Messages, emails, or inquiries sent to us

Information Collected Automatically

  • Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referral sources
  • Cookies & Similar Technologies: Used to enable core site functionality (such as carts and logins) and, where permitted, analytics to improve our Site

2. How We Use Your Information

We use personal information to:

  1. Process and fulfill orders and deliveries
  2. Create and manage user accounts and ReLoved Credits balances
  3. Communicate with you regarding orders, credits, pickups, customer support, or service updates
  4. Operate, maintain, and improve our website and services
  5. Send promotional or informational emails only if you opt in (you may unsubscribe at any time)
  6. Meet legal, regulatory, and accounting obligations
  7. Protect against fraud, misuse, or unauthorized activity

3. How We Share Your Information

We do not sell your personal information.

We may share personal information only in the following circumstances:

Service Providers

With trusted third-party providers who assist us with:

  • Payment processing (e.g., Square, PayPal)
  • Delivery services
  • Website hosting, analytics, and technical support

These providers are permitted to use personal information only as necessary to perform services for us.

Legal & Safety Requirements

When required to comply with applicable laws, court orders, or lawful requests, or to protect the rights, safety, or property of Northern ReLoved, our users, or others.

Business Transfers

If Northern ReLoved is involved in a merger, sale, restructuring, or asset transfer, personal information may be transferred as part of that transaction.

4. Data Storage & International Transfers

Northern ReLoved’s website is hosted by third-party service providers, including Hostinger. As a result, personal information collected through northernreloved.ca may be stored and processed on servers located outside of Canada, including in the United States.

When personal information is stored or processed outside of Canada, it may be subject to the laws of the jurisdiction in which it is located, including laws that may permit access by foreign governments, courts, or law enforcement authorities.

Northern ReLoved takes reasonable steps to protect personal information processed by service providers through contractual safeguards and security measures consistent with Canadian privacy standards, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our Site and services, you consent to the transfer, storage, and processing of your personal information outside of Canada as described in this Privacy Policy.

5. Your Rights & Choices

Access & Correction

You may access or update your account information by logging into your account. You may also request access to or correction of your personal information by contacting us.

Marketing Communications

You may opt out of promotional emails at any time by using the unsubscribe link in our emails.

Cookies

Most browsers allow you to control cookies through settings. Disabling required cookies may affect site functionality.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to meet legal, tax, or regulatory requirements.
For example, transaction records may be retained for a minimum of seven (7) years as required under Canadian law.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Northern ReLoved services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can address the issue.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
For significant changes, we will make reasonable efforts to notify users via email or a website notice.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

📧 hello@northernreloved.ca
Northern ReLoved